AKIXI
Award winning call and contact analytics.
Whether your a small or large business, we offer a call management solution perfectly tailored to your needs.
For a deeper understanding of your call origins, durations, and any missed opportunities, along with real-time statistics to inspire your team, the AKIXI call management software is your ideal solution.
AKIXI 1000
AKIXI 1000 provides insights through live call analytics, aiding the management of your telephone resources.
The 'Akixi 1000' option also generates scheduled statistics, these are emailed to you and are available in a range of formats. The 1000 Wallboard gives employees up to date call stats within the office or via the mobile app.
AKIXI 2000
AKIXI 2000 provides your business with advanced call management and analytics solutions while including all the Akixi 1000 features.
Additional benefits of Akixi 2000 include call centre agent reporting, group reporting and account/disposition codes - giving supervisors the ability to manage operations more efficiently.
With in-depth, accurate call centre management reports, your business KPIs offer a more valuable insight, in turn improving consistency and quality of customer contact.
AKIXI 3000
AKIXI 3000 is an omni-channel product that enables accurate analytics and flexible reporting, not just for calls, but emails too.
This option offers all-round communication strategy. Akixi agents are able to make use of their own omni-channel panel on their Windows desktop, and allows them to sign in/out of queues and groups, change their state and be notified of new group contacts
Call Recovery
Identify how many sales enquiries you’re missing every day
Calls By Time/Day
Discover when incoming calls peak and ensure your team is sufficiently resourced
